Purchase rules

1. CONCEPTS

1.1. Seller – MB "Oksimoronas", Naujoji Riovonių St. 25, 03153 Vilnius , legal entity code 303548364, VAT number LT100009834213.

1.2. Electronic store – an electronic store located on the website at www.feelbrill.lt

1.3. Buyer – a person who orders or purchases goods in the Online Store.

1.4. Working day – every day of the week, except Saturday and Sunday and public holidays, which are declared non-working days in accordance with the legal acts of the Republic of Lithuania.

1.5. Personal data – Buyer's data specified in the Privacy Policy.

1.6. Privacy Policy – ​​a document approved by the Seller, which provides the main provisions regarding the collection, accumulation, processing and storage of Personal Data and other related aspects when using this online store.

1.7. Rules – these purchase rules, which describe the provisions related to the purchase of goods in the Online Store.

1.8. Account – the result of the Buyer's registration in the Online Store, which results in the creation of an account in which the personal data provided by the Buyer and data about orders in the Online Store are stored.

2. GENERAL PROVISIONS

2.1. These Rules are a legal document that must be followed by the Buyer and the Seller. The Rules provide for the rights and obligations of the Buyer and the Seller, other terms and conditions of the purchase and sale agreement and provisions related to purchases in the Online Store. Before ordering goods in the Online Store, we recommend that you carefully read the Rules and the Privacy Policy and make sure that you have properly understood them. If you do not agree with the provisions of the Rules and (or) the Privacy Policy, you should not use the Online Store.

2.2. You have the right to purchase in the Online Store:

- capable natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;

- minors between the ages of 14 and 18 with the consent of their parents or guardians, except in cases where they independently dispose of their income;

- legal entities acting through authorized representatives;

- authorized representatives of all the aforementioned persons.

2.3. By placing an order in this Online Store, the Buyer confirms that he has the right to purchase goods in the Online Store.

2.4. In order to confirm the accuracy of the data provided when registering an Account in the Online Store, an email is sent to the Buyer requesting confirmation of the data provided.

2.5. The goods are considered ordered when the Buyer receives confirmation at the email address provided by him that the Buyer's order has been started. If the Buyer chooses to pay for the goods at the time of placing the order, the order will be started after the money is credited to the Seller's bank account.

3. BUYER'S RIGHTS AND OBLIGATIONS

3.1. The right to withdraw from the contract for the purchase and sale of goods

The Buyer, when purchasing as a consumer, has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, acquired physical possession of the goods or, where the Consumer has ordered more than one item in one order and they are delivered separately, 14 days from the day on which the Buyer or a third party indicated by the Buyer, other than the carrier, acquired physical possession of the last item.

In order to exercise the right to withdraw from the contract, the Buyer may provide information about this by logging into his Account and providing information about the return in the "Orders" section. If the Buyer purchased the goods without registering an Account, he may inform about the return of the goods by providing information in the link sent to the Buyer in the e-mail informing about the order confirmation. The Buyer may use the sample withdrawal form specified in the appendix at the end of the Rules, but this is not mandatory. In order for the Buyer not to miss the withdrawal period, it is sufficient to notify the Buyer of the intention to exercise the right to withdraw from the contract before the end of the withdrawal period. If the Buyer decides to exercise the right to withdraw from the purchase and sale contract, the Seller shall return the entire amount received to the Buyer, including the costs of delivering the goods, except for additional costs incurred due to the Buyer choosing a delivery method other than the usual cheapest delivery method offered in the Online Store. When returning goods in a manner other than that specified in clause 3.5 of the Rules, the direct costs of return shall be borne by the Buyer. The money paid shall be returned in the same payment method that the Buyer used to make the initial payment transaction, by returning the funds to the Buyer's account from which the goods were paid. The Seller shall not be liable for any failure to make or delay in the payment of the returned goods if the Buyer incorrectly provides the data required for the return. The Buyer must immediately and in any case no later than within 14 days from the date of submitting the request to the Seller for withdrawal from the purchase and sale agreement.

The Seller has the right to withhold the refund until the Buyer has received the returned goods or proof that the Buyer has sent the returned goods, whichever is earlier. The Buyer is responsible for any diminished value of the goods resulting from actions that are not necessary to establish the nature, characteristics and functioning of the goods.

3.2. Conditions for returning goods in accordance with clause 3.1 of the Rules

The Buyer may exercise the right specified in clause 3.1 of the Rules, only if all of the following conditions are met :

- the product has not been damaged or its appearance has not been substantially changed;

- the product has not been used and its consumer properties have been preserved;

- the goods have all the internal and external labels, protective films, etc. that were on them at the time of purchase intact and uncut. If the removal of the label was necessary to inspect the goods, the Seller has the right not to accept the goods without labels if it can prove that this will incur additional costs (costs of producing and approving a new label) or the removal of such labels cannot be restored, the goods lose their originality.

The Buyer does not have the right to withdraw from the contract in accordance with the procedure provided for in clause 3.1 of the Rules and return goods that have been unpacked after delivery and which are unsuitable for return due to health or hygiene reasons.

3.3. Right to return a defective product

The Buyer, having purchased a defective product, has the right to submit a request to the Seller within 2 years from the date of delivery of the product to the Buyer. In such a case, the Buyer must contact the Seller by e-mail. info@feelbrill.lt and provide information about your name, surname, reason for returning the goods, order number or invoice number confirming payment for the goods, contact details (telephone number or e-mail address), bank account number and the name and code of the bank where this account is located, if due to the requirement specified by the Buyer it is necessary to return the money paid by the Buyer for the goods or part of it to the Buyer's account, and one of the following requirements:

- to eliminate the defects of an item (repair the item);

- replace a product of inadequate quality with a product of adequate quality;

- reduce the price of the product;

- refund the price paid.

A product will be considered of good quality if (i) it corresponds to the description and characteristics specified in the Online Store (ii) it is suitable for normal use like other products of the same type (iii) the quality and characteristics of the product are such as can be expected from other products of the same type.

The goods sold in the online store, especially handmade products, may be made using natural materials. Some features - variations in swatches, texture of knit or color are not considered defects or shortcomings. Only the highest quality materials are selected when manufacturing the goods, but their natural properties are inevitable and should be accepted as part of the individual appearance of the goods.

Upon request, the product may be returned by mail to the address specified by the Buyer by sending it through LP Express parcel self-service terminals or by courier. The Seller will carefully check the returned product and inform the Buyer via his email address within a reasonable period of time, providing information about whether one of the Buyer's requirements specified in this clause will be met. The amount paid for the product will be refunded or the product will be replaced within 14 days from the date on which the Buyer was sent an email confirming the refund of the paid amount or the replacement of the product.

If the Buyer requests a refund of the price paid and such a request is justified, the Buyer shall be refunded the full amount paid for the product, including the delivery costs associated with sending the product, as well as the costs of sending such product back. The amount shall be refunded in the same way that the Buyer chose when purchasing the product.

3.4.Return methods

The customer can return the goods by sending them through LP Express self-service parcel terminals or via courier.

3.5. The Buyer must pay for the purchased goods and accept them in accordance with the procedure provided for in these Rules. If the Buyer, upon delivery of the goods, refuses to accept the goods without good reason, upon the Seller's request, the Buyer must cover the costs of returning the goods. The Buyer also undertakes to reimburse the costs required by the courier when the Buyer does not accept the goods at the time agreed with the courier.

3.6. The Buyer undertakes to protect and not disclose to third parties the login details for the Account. The Buyer is responsible for the preservation of the login details for the Account provided to him, as well as for any actions (data transfer, placed orders for goods, user comments, etc.) performed in the Online Store after logging in to the Account and the consequences arising therefrom. If the Buyer loses the login details for the Account, he must immediately inform the Seller about this by e-mail. info@feelbrill.lt .

3.7. The Buyer is responsible for ensuring that the Buyer's data provided in the Online Store is accurate, correct and complete. If the Buyer's data provided in the Online Store changes, he must update it in the "My Account" section or by notifying the Buyer by e-mail. info@feelbrill.lt . The Seller shall in no case be liable for any damage suffered by the Buyer and/or third parties due to the Buyer providing incorrect and/or incomplete personal data or failing to change or supplement the data after they have changed. If the Buyer provides Personal Data of third parties when using the Online Store, the Buyer is solely responsible for the legality of the provision and use of such data.

3.8. In case of problems with the goods purchased in the Online Store, the Buyer may contact the e-mail address info@feelbrill.lt . The Buyer also has the opportunity to submit a request/complaint to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, by e-mail to tarnyba@vvtat.lt , tel. 852626751, on the website www.vvtat.lt , its territorial divisions in the counties) or fill out the application form on the Electronic Dispute Resolution Platform at ec.europa.eur/odr/.

4. RIGHTS AND OBLIGATIONS OF THE SELLER

4.1. The Seller undertakes to provide access to the services of the Online Store, the operating conditions of which are determined by these Rules and other conditions published in the Online Store.

4.2. If the Buyer pays for the goods, but cannot be contacted within the specified time period according to the selected delivery method, the Buyer's order is canceled and returned to the Seller.

4.3. The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, under the conditions provided for in the Rules.

4.4. When, due to unforeseen circumstances related to the supply of goods or the fact that there are no goods left in stock, the Seller cannot deliver the goods purchased in the Online Store, the Seller has the right to terminate the purchase and sale agreement, informing the Buyer in advance. In such a case, the Seller may offer the Buyer a product of the same or higher quality and value. If the Buyer refuses, the Seller undertakes to return the money paid by the Buyer within 5 business days to the Buyer's account from which the payment was made.

4.5. The Seller reserves the right to remove any product from the Online Store and to remove or change any information on the Online Site at any time. The Seller makes every effort to fulfill each Buyer's order, however, exceptional circumstances may arise that force the order to be canceled after sending the order confirmation and the Seller reserves the right to do so at any time.

4.6. If the Buyer decides to withdraw from the purchase and sale agreement and informs the Seller thereof in accordance with the procedure provided for in Section 3 of the Rules, the Seller shall refund the amount paid by the Buyer in accordance with the procedure provided for in Section 3 of the Rules.

4.7. If the Buyer uses the Online Store in violation of these Rules, attempts to undermine the stability and security of the Online Store or otherwise violates the legal acts of the Republic of Lithuania, the Seller has the right to restrict the Buyer's use of the Online Store or cancel the Buyer's Account without warning. In any case, the Seller will not be liable for any losses or damage resulting from an attack on information systems, a virus or other software or technologically harmful or harmful material that may affect the computers, IT equipment, data or materials of persons using the Online Store due to the use of the Online Store or the downloading of its content, as well as the websites to which it is directed.

4.8. If the Online Store contains links to other websites and third-party information, the aforementioned links are provided for informational purposes only and the Seller does not control these websites, regardless of their content or information. Therefore, the Seller does not assume any liability for any loss or damage arising from their use.

5. ORDER

5.1. The price of the Goods indicated in the Online Store at the time of placing the order is final and valid for both the Buyer and the Seller, except in cases of obvious error. If the Seller determines that the price of any Goods ordered by the Buyer is incorrect, the Seller will inform the Buyer as soon as possible and the Buyer will be given the opportunity to confirm the order with the correct price or cancel the order. If the Seller is unable to contact the Buyer, the order will be considered canceled and all amounts paid by the Buyer will be returned to the Buyer. Prices may change at any time, but except for the circumstances specified above, price changes will not affect orders for which the Seller has sent an order confirmation. Prices in the Online Store are indicated in euros, including VAT. The price of the Goods increases by adding the costs of delivering the Goods, which depend on the selected delivery and payment methods.

5.2. The Buyer can order and purchase goods in the Online Store in one of the following ways:

- by registering in the Online Store and creating an Account, specifying the data that is mandatory during registration. The Buyer can log in to his/her Account by entering the email address specified during registration and the password created by the Buyer;

- without registering an Account in the Online Store. In this case, the Buyer must provide his/her name, surname, email address, phone number, and information about the delivery address.

5.3. Order confirmation will be provided to the Buyer at the Buyer's email address specified at the time of order confirmation.

6. PRICE AND PAYMENT FOR GOODS

6.1. Payments can be made using Swedbank, SEB, Luminor, Citadele, and Šiaulių bankas electronic banking services. Payments are available in euros. Payments are processed using the MakeCommerce.lt payment platform.

6.2. Payments can also be made using Visa, Mastercard, American Express bank cards, as well as Apple Pay and Google Pay. Payments are processed using the Stripe payment platform.

6.3. The Buyer undertakes to pay for the goods immediately. Only after the Buyer has paid for the order will the order for the goods be formed.

6.4. Upon receipt of the Buyer's order, the Buyer's card will be authorized to ensure that there are sufficient funds on the payment card to complete the payment transaction.

6.5. By clicking the "Pay" button during order confirmation, the Buyer confirms that the payment card is his.

6.6. Payment cards are verified and authorized by the entity that issued the payment card, but if it does not authorize the payment, the Seller is not responsible for any delay or failed delivery.

6.7. The Buyer agrees that the Seller will provide the invoice in electronic form.

7. DELIVERY AND COLLECTION OF GOODS

7.1. When purchasing goods in the Online Store, the Buyer selects the delivery method and provides the exact delivery address.

7.2. The Buyer undertakes to accept the goods himself. If he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims against the Seller regarding the delivery of the goods to an inappropriate entity.

7.3. The goods offered in this Online Store can be delivered in Lithuania.

7.4. Delivery methods and price:

- via LP Express parcel self-service terminals: free of charge if the order amount exceeds 39 EUR, otherwise - 2.39 EUR.

- via courier - 3.49 EUR.

* Prices may change depending on current partner offers. Delivery fee applies per order.

The exact amount of the delivery fee is indicated to the Buyer in the Online Store before confirming the order. After confirming the order, the amount of the delivery fee will not be changed.

7.5. Delivery times are provided in the product descriptions. They are preliminary and may be subject to change.

7.6. The Seller is exempt from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.

7.7. Upon receipt of the goods, the Buyer must check the condition of the shipment (whether the outer packaging is damaged) and sign the shipment transfer and acceptance document. After the Buyer signs the shipment transfer and acceptance document, it is considered that the transferred shipment is in proper condition. If the Buyer notices that the packaging of the submitted shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the shipment transfer and acceptance document, and when the goods are delivered by a courier - draw up a package damage report, and inform the Seller about it. If the Buyer fails to perform these actions, the Seller is released from liability for damage to the goods and for discrepancies in the configuration of the goods, if these discrepancies can be identified by inspecting the exterior of the goods. Buyers who pick up the shipments at self-service terminals and notice discrepancies must immediately inform the Seller about it.

7.8. The characteristics of all goods sold are indicated in the Online Store, in the description of each item. The Seller is not responsible for the fact that the color, shape or other characteristics of the goods in the Online Store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.

8. PROCESSING OF PERSONAL DATA

Personal data provided by the buyer is processed Privacy Policy in accordance with the specified procedure and conditions.

9. FINAL PROVISIONS

9.1. The Seller reserves the right to change and supplement these Rules and other documents related to these Rules at any time. Additions or amendments to the Rules shall enter into force from the date of their publication, by publishing this in the Online Store. If the Buyer does not agree with the new version of the Rules, partial additions or amendments, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the Online Store. When purchasing in the Online Store, the rules in force at the time of placing the order apply.

9.2. The Parties are exempted from the performance of obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties, which are provided for in the Rules on Exemption from Liability in the Event of Force Majeure, approved by Resolution No. 840 of the Government of the Republic of Lithuania of 15 July 1996, and in other legal acts of the Republic of Lithuania.

9.3. All copyrights and other intellectual property rights to the textual or graphic content of the Online Store belong to the Seller or a third party providing the content. It is prohibited to use or distribute the content of the Online Store without the written consent of the Seller.

9.4. The Seller does not assume any risk and is unconditionally exempted from liability if the Buyer has not thoroughly familiarized himself with these Rules, although he has been given such an opportunity.

9.5. The law of the Republic of Lithuania shall apply to relations arising from these Rules. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

9.6. Persons using this Online Store agree that most of the communication with the Seller will take place electronically. The Seller will contact the Buyer by e-mail or provide information by posting it in the Online Store. The Buyer sends all messages and questions by e-mail. info@feelbrill.lt .