privacy policy
1. GENERAL PROVISIONS
1.1. MB "Oksimoronas" is committed to protecting and respecting your privacy. We make every effort to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
1.2. The controller of your personal data is MB Oksimoronas, legal entity code 303548364, address Naujoji Riovonių St. 25, 03153 Vilnius , e-mail info@feelbrill.lt.
1.3. Please read this Privacy Policy carefully to understand why and how we collect your data and how we will use it. When you first visit our website, we will ask you to confirm that you agree to the use of cookies in accordance with the terms set out in this Privacy Policy.
1.4. We use your personal data in various ways, depending on the nature of the information and which of our services you use. Below is how and for what purposes we use certain of your data:
1.4.1. Your name, surname and contact details.
1) By contacting the phone number you provided when placing an order, when you order a product and enter your details, but do not make a payment. This is necessary so that, in accordance with our legitimate interest in properly fulfilling the concluded contract, we can use the phone number you provided in order to contact you and help complete the payment process you have started and provide advice on any questions that may arise. You can at any time express your disagreement with such use of your data by contacting us by e-mail info@feelbrill.lt or during a conversation with our consultant.
2) Delivering your purchased goods to the payment and delivery address you provided. This is necessary so that we can fulfill our contractual obligations to you. It would be difficult for us to send you the goods you ordered without providing your name, surname and contact details.
3) By sending you information about our new products and services via e-mail, Facebook and Instagram. In this way, we aim to keep you up to date with all the latest information. We only send this information with your consent.
4) Sending SMS messages or emails related to our services, for example, the latest information about your order. This is necessary to enable us to fulfill our contractual obligations to you (to inform you when the ordered goods will be delivered).
5) For fraud prevention and detection. This is necessary to prevent fraud and detect fraud in order to protect you and feelbrill.lt.
1.4.2. Your payment information.
1) Accepting and returning money. This is necessary to enable us to fulfill our contractual obligations to you.
2) For fraud prevention and detection. This is necessary to prevent fraud and detect fraud in order to protect you and feelbrill.lt.
1.4.3. History of your interactions with us. Information you provide, for example, by telephone (recording of a telephone conversation when you call our customer service line or when our staff calls you) or by e-mail. When providing services and support, in order to ensure uniform and good quality service and to protect our interests. This is necessary so that we can fulfill our contractual obligations to you and have evidence in the event of a dispute regarding the quality of services.
1.4.4. Purchase and activity history. Your purchases, items saved in your cart, and your activities using email, the website, and apps. Selling you products, providing services and support, and handling refunds. This is necessary for us to fulfill our contractual obligations to you.
1.4.5. Sending personalized emails or emails regarding abandoned shopping carts. This is necessary so that we can remind you that there is an item left in your shopping cart. We also aim to meet your needs, reflect your interests and ensure the highest level of service. You will find opt-out and settings management functions at the bottom of each newsletter.
1.4.6. Information about your device. Information that you provide to us when you browse our website, including your Internet Protocol (IP) address and device type, screen resolution. We use this information to improve and protect our website.
1.4.8. We may use your personal data under the conditions set out in this notice and in cases where it is necessary to exercise or defend legal claims, whether in judicial, administrative or other, extrajudicial proceedings. For this reason, we process your personal data on the basis of a legitimate interest in order to protect and ensure our rights, yours and those of others.
1.4.9. We may also process your personal data where it is necessary to comply with a legal obligation to which we are subject or to protect your vital interests or those of another natural person.
2. WHAT PERSONAL DATA DO WE DISCLOSE TO DATA RECIPIENTS?
We want to gain and maintain your trust, so we will only disclose your personal data when necessary.
2.1. We may transfer your personal data to the following categories of recipients, which are important to us in order to provide you with our services as set out in this notice.
2.1.1. We may transfer your personal data to our insurers and professional advisers for the purposes of risk management, professional advice or the establishment, exercise or defence of legal claims;
2.1.3. Financial transactions related to the purchase of goods on the Website may be processed by our payment service providers. We disclose your financial transaction data to our payment service providers only to the extent necessary to process payment transactions, refunds and handle complaints;
2.1.4. Payments in the online store are processed using the makecommerce.lt platform, which is managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. no.: 12268475), therefore your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.
2.1.5. In order to provide specific services, we may transfer your personal data to other service providers, such as website hosting providers, courier services, server and maintenance service providers, e-mail service providers, newsletter sending and survey service providers. Having concluded an agreement with subcontractors, we take all necessary measures to ensure that our data processors also keep personal data confidential.
2.2. We may transfer your personal data not only in the specific cases specified, but also in compliance with our legal obligations, as well as when necessary to protect your vital interests or those of other persons. For direct marketing purposes, we may transfer your personal data to our partners with your consent.
2.3. The recipients of the data specified in this section may also be established outside the Republic of Lithuania, the European Union or the European Economic Area. When transferring your personal data to such persons, we will take all necessary legal measures to ensure that your rights to privacy and personal data protection are properly ensured.
3. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Your data processed for the purpose of providing services is stored for 2 (two) years from your last use of our services;
Your data processed for the purpose of direct marketing is stored for 2 (two) years from the date of receipt of your consent to process your data for direct marketing purposes;
We make every effort to ensure that your data is protected during the periods specified above. Upon the expiration of the personal data retention period, we destroy your personal information.
4. MARKETING COMMUNICATIONS
4.1. With your consent, we will send you marketing communications by e-mail to keep you informed of our news and to help you learn about and find our products.
4.2. You may opt out of receiving marketing communications from feelbrill.lt at any time. You can do this by clicking on the unsubscribe link in any email or by contacting our customer service center.
4.3. If you unsubscribe, we will update your personal data so that marketing communications are no longer sent to you.
4.4. If you opt out of marketing communications, information about the services you have ordered (for example, the latest information about your order) will continue to be provided.
5. YOUR RIGHTS
5.1. You have the following rights related to your personal data:
5.1.1. the right to receive information about the processing of personal data;
5.1.2. the right to access your personal data that we store;
5.1.3. the right to request correction of personal data relating to you that we hold (although you can correct most of it by logging into your account);
5.1.4. the right to request that we delete your data (“right to be forgotten”);
5.1.5. the right to restrict the processing of your personal data;
5.1.6. the right to object to the processing of your personal data;
5.1.7. the right to data portability;
5.1.8. the right to file a complaint with the supervisory authority;
5.1.9. the right to withdraw consent to the processing of your data.
5.2. If you wish to exercise your rights, or if you have any questions regarding the processing of personal data or the exercise of your rights, please write to us at info@feelbrill.lt .
5.3. Right to receive information about the processing of personal data. We provide information about the processing of your personal data at the time of data collection. You can also always find it in this Privacy Policy or receive it by email at info@feelbrill.lt .
5.4. Right to access personal data. You have the right to obtain confirmation from us whether we are processing personal data relating to you. When we process your personal data, you have the right to access the personal data processed and information about their processing, such as the purposes of personal data processing, categories of personal data, recipients of personal data, etc. We will provide you with a copy of your personal data, provided that the rights and freedoms of other persons are not violated.
5.5. Right to request rectification of personal data. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5.6. In certain cases, you have the right to request the erasure of your personal data. You may exercise this right when: (1) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (2) you withdraw your consent and there is no other legal basis for the processing of the data; (3) you object to the processing of personal data for the purposes of our legitimate interests or those of a third party; (4) the personal data are processed for direct marketing purposes; (5) the personal data have been unlawfully processed; (5) the personal data must be erased in accordance with the requirements of the legal acts applicable to us. However, we note that in certain cases you will not be able to exercise this right due to the applicable exceptions. These exceptions include cases where the processing of personal data is necessary to: (1) exercise the freedom of expression and information; (2) comply with legal obligations to which we are subject; or (3) assert, exercise or defend legal claims. We will also not exercise this right of yours if our interests or those of a third party override your fundamental rights and freedoms.
5.7. In certain cases, you have the right to restrict data processing. This right can be exercised in the following cases: (1) if you contest the accuracy of your personal data; (2) if your personal data is processed unlawfully but you do not want it to be erased; (3) if the personal data are no longer needed for the purposes of our processing, but you request them for the establishment, exercise or defence of legal claims; or (4) if you have objected to their processing based on our legitimate interest or that of a third party, until the grounds for your objection have been verified. After restricting the processing of your personal data, we may continue to store your personal data, but we will not process them further, except: (1) with your consent; (2) for the establishment, exercise or defence of legal claims; (3) to protect the rights of other natural or legal persons or (4) for important public interest reasons.
5.8. You have the right to object to our processing of your personal data for reasons relating to your particular situation, but only to the extent that we use the data for the purposes of our or a third party's legitimate interests. If you object, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
5.9. You have the right to object to us processing your personal data for direct marketing purposes.
5.10. You have the right to receive your personal data in a structured, commonly used and machine-readable format. However, you may not exercise this right where it may adversely affect the rights and freedoms of others.
5.11. If you believe that we are violating data protection legislation when processing your personal data, you have the right to file a complaint with the State Data Protection Inspectorate, whose registered office address is L. Sapiegos g. 17, LT-10312 Vilnius, www.ada.lt . In all cases, before filing a complaint, please contact us so that we can find an appropriate solution together.
5.12. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing of your data prior to withdrawal.
6. HOW WE USE COOKIES
6.1. Our website, like many others, also uses cookies. These are small data files that are stored on your computer and help us deliver content faster and more reliably. When you visit or use our websites, as well as when you use our services, applications, tools or messaging channels, we or our authorized service providers may use cookies to help us serve you better, faster and more reliably, as well as for advertising purposes.
6.2. Cookies do not usually store any information that could directly identify a user, however, your personal information that we process may be associated with your use of a computer or other device, including browsing websites, and other information received and stored with the help of cookies.
6.3. Third-party websites:
6.3.1. We may work with third-party companies (usually called service providers) who, with our permission, may place third-party cookies on our websites or in our services, applications and tools. These service providers help us to provide you with a better, faster and more reliable service.
6.3.2. Please note that third-party cookies are subject to the privacy policies of the third parties, and we do not assume any responsibility for these privacy policies.
7. CHANGES TO THE PRIVACY POLICY
7.1. We may periodically change this Privacy Policy to reflect how we process your personal data.
7.2. When we make significant changes, we will notify you on the website or by other appropriate means of communication, such as e-mail, so that you can review these changes before continuing to use our website.
8. HOW TO CONTACT US
Please do not hesitate to contact us if you have any questions about our personal data and privacy protection provisions; to exercise any of your rights mentioned in this notice or to file a complaint, please write to us by e-mail at info@feelbrill.lt .